This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This unit applies to all workers.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
- Non-editing teacher: Antonio Hayek
- Non-editing teacher: Katherine Lu
- Non-editing teacher: Mansi Rughani
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
- Non-editing teacher: Antonio Hayek
- Non-editing teacher: Katherine Lu
- Non-editing teacher: Mansi Rughani
This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes.
The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.
- Non-editing teacher: Antonio Hayek
- Non-editing teacher: Katherine Lu
- Non-editing teacher: Mansi Rughani
This unit describes the performance outcomes, skills and knowledge required to identify signs of abuse, including suspected abuse or allegations of abuse, take appropriate action according to role and responsibilities and minimise the risk of abuse to a person.
This unit applies to workers in a range of community services contexts. Work may be carried out under direct, indirect or remote supervision.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
- Non-editing teacher: Antonio Hayek
- Non-editing teacher: Katherine Lu
- Non-editing teacher: Mansi Rughani
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications.
The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
- Non-editing teacher: Antonio Hayek
- Non-editing teacher: Katherine Lu
- Non-editing teacher: Mansi Rughani