This unit describes the skills and knowledge required to handle formal and informal negative feedback and complaints from customers.
It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems, and organisational policies to provide technical advice and support to a team.
- Teacher: Asmah Mohammed
- Non-editing teacher: Nahid Choudhury
This unit describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans.
The unit applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. These individuals may oversee the work of a number of teams and other managers.
- Teacher: Asmah Mohammed
- Non-editing teacher: Nahid Choudhury
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications.
The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
- Teacher: Nahid Choudhury
WHAT THIS UNIT IS ABOUT?
This unit is designed to provide students with the skills and knowledge required to apply functions of computer-aided design (CAD) software programs that are typically used in the production of detail drawings.
STUDENTS WILL LEARN….
Drawing requirements
Identify key features of CAD software
Access software and setup for drawing work
Produce basic drawing elements
Complete CAD operations
- Teacher: Nahid Choudhury
This unit describes the skills and knowledge required to determine and manage project scope. It involves obtaining project authorisation, developing a scope management plan, and managing the application of project scope controls.
The unit applies to individuals responsible for managing and leading a project in an organisation, business or as a consultant.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
- Teacher: Andrew Tennent
- Non-editing teacher: Nahid Choudhury