This unit describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans.
The unit applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. These individuals may oversee the work of a number of teams and other managers.
- Teacher: Sharmin Ahmed
- Non-editing teacher: Nahid Choudhury
- Non-editing teacher: David Pershouse
This unit describes the skills and knowledge required to handle formal and informal negative feedback and complaints from customers.
It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems, and organisational policies to provide technical advice and support to a team.
- Teacher: Sharmin Ahmed
- Non-editing teacher: Nahid Choudhury
- Non-editing teacher: David Pershouse
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications.
The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
- Teacher: Nahid Choudhury
This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
The unit applies to individuals who are managers and leaders required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
- Teacher: Sharmin Ahmed
- Teacher: David Pershouse
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications.
The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.